Bookings submitted guests by telephone, post or e-mail, will be considered contractually binding once we have confirmed the booking in writing.
If a reservation is cancelled, we reserve the right to charge as follows:
All cancellation rates ‘prior to the day of arrival’:
- 30 to 15 days prior to arrival day: 25%
- 14 to 8 days prior to arrival day: 50%
- 7 to 4 days prior to arrival day: 80%
- 3 days or fewer prior to arrival day: 100%
The same applies to late arrivals or premature departures. We will, of course, try hard to rent the room to another party to avoid or reduce the cancellation fee as much as possible.
Sign a cancellation insurance policy for your holiday to cover costs accrued for liabilities such as premature termination or late arrivals: Hotelstorno Plus
All other cases are governed by the official Austrian Hotel Regulations: