The most important first: From 19 May you can stay at the Alpenstern again. Despite the new measures, we promise you: Our hotel is a beautiful place for you to rest, where you are in good hands and can feel safe. That is guaranteed by our strict hygiene measures, which we have specially adapted to the covid-19 pandemic..
You’ll have a wonderful holiday at the Alpenstern.
- KEEP A MINIMUM DISTANCE OF 2 METERS
- AVOID DIRECT PHYSICAL CONTACT
- WEAR FFP-2 MASKS IN PUBLIC SPACES
- COUGH OR SNEEZE INTO YOUR ELBOW OR A TISSUE
- WASH & DISINFECT YOUR HANDS SEVERAL TIMES DAILY
SO THAT THE START OF YOUR WELL-DESERVED HOLIDAY CAN BE EASY AND WORRY-FREE
- PRECONDITION FOR YOUR ARRIVAL: PROOF OF A NEGATIVE COVID TEST, VACCINATION OR HAVING RECOVERED FROM COVID
- EASY CHECK-IN BEFORE ARRIVAL
- AT A GLANCE: ALL IMPORTANT INFORMATION IS AVAILABLE AT THE HOTEL
- PLEASE AVOID PHYSICAL CONTACT WHEN GREETING PEOPLE
- CASH-FREE PAYMENT POSSIBLE
- DAILY TESTS CAN BE TAKEN BY GUESTS IN DAMÜLS
- TRAVEL CONDITIONS AUSTRIA, GERMANY, SWITZERLAND
- FOR ARRIVAL, THE PRE-TRAVEL CLEARANCE FORM MUST BE COMPLETED. SEE LINK: FORM
NO-CHARGE CANCELLATION GUARANTEE UP TO 48 HOURS BEFORE ARRIVAL
WE OFFER A CANCELLATION GUARANTEE SO THAT YOU CAN PLAN YOUR HOLIDAY WITHOUT HAVING TO WORRY.
COVID-19 CANCELLATION INSURANCE - FUNDED BY THE STATE OF VORARLBERG
- No-charge covid-19 cancellation insurance for all bookings arriving by 31 August 2021 in all accommodation establishments in Vorarlberg..
- Insurance case: If guests or members of their family in the same household become ill with covid-19 or are told by the authorities to quarantine before their trip.
- Insurance sum: up to 3000 Euros per guest for the cost of accommodation and food (eg. family of four: up to 4x3000 Euros= 12,000 Euros)
- Proof: Booking confirmation, cancellation invoice including an overview of the cancellation scale, as well as official/medical confirmation of covid-19 infection or an official quarantine order for the time of departure
- Guaranteed reimbursement of costs in the case of covid-19 illness or an official quarantine order irrespective of the course of the pandemic
CANCELLATION IN THE CASE OF TRAVEL WARNING
If at the time of your booked trip a travel warning is issued by your home country for Damüls or the state of Vorarlberg, we will not charge you for cancelling your booking. Cancellation must be made at the earliest 2 weeks before your arrival and at the latest 24 hours.
IF YOU HAVE TO CANCEL YOUR HOLIDAY, WE WILL CONVERT YOUR PAYMENT INTO A VOUCHER, WHICH DOES NOT EXPIRE AND CAN BE USED WHENEVER YOU LIKE.
- DAILY CLEANING AND DISINFECTION OF ALL PUBLIC SPACES
- ROUTINE CHECKS, CLEANING AND DISINFECTION OF ALL CRITICAL AREAS
- SANITISER DISPENSERS IN ALL AREAS OF THE HOTEL
- USE OF ANTI-VIRUS CLEANING PRODUCTS
- ROOMS CLEANED DAILY WITH ANTI-VIRUS CLEANING PRODUCTS
- REGULAR VENTILATION OF ALL ROOMS WITH FRESH MOUNTAIN AIR
- COMPLIANCE WITH SOCIAL DISTANCING ACCORDING TO CURRENT RULES IN ALL RELAXATION AREAS, POOLS, SAUNAS & STEAM ROOMS
- WELLNESS AREA WITH ENOUGH SPACE FOR SOCIAL DISTANCING
- THE POOLS ARE ALL OPEN- COMPLIANCE WITH SOCIAL DISTANCING AND NUMBERS
- GUESTS CAN ENJOY ALL TREATMENTS & MASSAGES WITHOUT RESTRICTIONS
- WE RECOMMEND WEARING FFP-2 MASKS IN ALL INSIDE SPACES
- FFP-2 MASKS MUST NOT BE WORN IN DAMP ROOMS, SAUNAS, SHOWERS AND POOLS
- COMPLIANCE WITH SOCIAL DISTANCING ACCORDING TO CURRENT RULES IN ALL EATING AREAS
- 2 RESTAURANTS AND A GENEROUS SUN TERRACE WITH GUARANTEED SOCIAL DISTANCING
- MAXIMUM 4 ADULTS INSIDE AND 10 ADULTS OUTSIDE AT A TABLE
- BREAKFAST FROM THE BUFFET WITH HIGH QUALITY INGREDIENTS
- 5 COURSE GOURMET MENU AS USUAL IN THE EVENING
COME AND REDISCOVER THE FREEDOM AND OPEN SPACES OF NATURE.
- COMPLIANCE WITH 2M SOCIAL DISTANCING THROUGHOUT THE HOTEL
- SEVERAL GUIDED HIKES DURING THE WEEK WITH HIKING GUIDE LUTZ. SIGN UP AT RECEPTION.
- 200KM SIGNPOSTED HIKING ROUTES LOCALLY FOR LOTS OF OPEN SPACE
OUR STAFF- THE WELCOMING ATMOSPHERE MAKES YOUR ARRIVAL EVEN BETTER
- WEEKLY CORONA TESTS FOR THE WHOLE ALPENSTERN TEAM
- COMPREHENSIVE HYGIENE TRAINING FROM THE COMPANY HOLLU FOR ALL STAFF
- WEAR MASKS FOR YOUR PROTECTION
- HIGHLY TRAINED AND PREPARED TEAM